All charge points operated by POLAR Instant are connected to the powerful Chargevision backend management system. This allows us to monitor serviceability and usage. We recommend all charge point owners have a maintenance contract either with the charge point supplier or with us. Either way we will work tirelessly to ensure that your chargepoint is properly and safely maintained, and available for use 24 hours per day. Our call centre line is manned 24/7 and we diligently handle any fault reports to get issues fixed just as soon as possible.