ChargemasterPlc (“the Company”) has certain obligations under data privacy laws to notify individuals about how it will process any personal information it collects from or about them. The Company treats your data privacy very seriously and it understands that you will wish to know how it will use that personal information. This Data Privacy Notice relates to the personal information of you collected through our Website or through your registration, as well as use of the POLAR Instant App and Charge Card.
The Company collects various “personal data” about you in the course of carrying out its business and any contract with you / your employer in relation to use of and payment for electric vehicle charging services, which is explained in more detail below.
Personal data is information which relates to you and which can identify you as a living individual, on its own or when combined with other information the Company holds. Common examples of personal data which may be collected about you and used by the Company in its day to day business activities include:
The Company collects personal data from you to establish and manage the services it provides to you.
The Company may collect your personal data through details which you (or your employer) submit via the Company’s website(s), the application or account card provided by the Company, which you provide in person, over the telephone, by fax or email as you use our services.
The Company may obtain details about you from the internet, trade directories, your marketing materials, third party recommendations, or from third party marketing companies and databases obtained from such third parties. It may also obtain information from car manufacturer or hire organisations, energy providers, network and mapping organisations, third party vetting, anti-bribery & corruption due diligence, credit reference or similar organisations.
The Company may process your personal data for the following reasons:
Your personal data will be used for the above purposes by relevant staff in the Company and by those who support them in their roles. It will also be made available to our authorised service providers which perform certain services on our behalf eg providing IT support and maintenance for a customer and supplier record database. These service providers may have access to personal data needed to perform their functions on our behalf but are not permitted to share or to use such information for any other purpose.
The Company may also disclose your personal data:
As an individual, you have the right to review your personal data held by the Company and to have certain inaccurate information about you corrected. If you wish to do so, or to notify a change in your details, please use the details in the ‘contact us’ section below.
If you make a request to review a copy of your personal data in accordance with your rights under the applicable law, the Company is permitted to charge you a nominal sum in order to cover some of its administration costs in responding to any such request by you. The Company is also permitted to require proof of identity from any person making such a request.
You should help the Company to ensure that your personal data is accurate by supplying accurate and up to date details bringing inaccurate personal data to the Company’s attention as soon as reasonably possible. The Company will correct inaccurate personal data as soon as reasonably possible.
If you have a question about the use of your personal data, or wish to file a complaint about it, please use the ‘contact us’ details below.
The Company takes precautions including administrative, technical and physical measures to protect your personal data against loss, theft and misuse, as well as against unauthorised access and disclosure.
The Company may wish to provide you with information about new products, promotions, special offers and other information which may be of interest to you. If you prefer not to receive such details, please inform the Company by using the details in the ‘contact us’ section below.
If you prefer to be contacted by the Company or the Group about details of products, services and offers by email or other electronic means, you must opt-in to such use. Depending on how you communicate with the Company you will be able to opt-in either by clicking on a button in the relevant section of the Company’s website or completing and returning to the Company the opt in section of the documents sent to you by the Company.
You can change your mind at any time about marketing by using the ‘contact us’ details below. In such cases the Company would not necessarily remove all your personal data from its database(s) but it would note your changed direct marketing preferences.
Subject to specific local legal requirements, the Company will normally retain your personal data during the course of transactions and for a period of 7 years afterwards in order to be able to discharge obligations in relation to tax and accounting information, to deal with queries and for risk management purposes.
The Company does not retain your location data whilst using its application or account card, other than recording the location of charging points used by you for billing purposes.
The Company may make changes to this Data Privacy Notice from time to time. Where this would involve a material change to its terms, or where the Company proposes completely new uses of your personal data, the Company will contact you in advance to warn you about such changes.
If you have any concerns about the use of your personal data by the Company, wish to request the Company to change its use of your personal data or to withdraw any consent to marketing, please contact the Company in writing, at the Finance Director, ChargemasterPlc, Mulberry House, Capability Green, Luton, LU1 3LU.